Privacy policy.

Privacy Policy

Effective Date: May 5th, 2025

Introduction
At CupsFull Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you access or use our website, services, or products (referred to as “Service”).

By using our Service, you consent to the practices described in this Privacy Policy.

Information We Collect

Analytics Data
We collect personal data to power our website analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Additionally, we gather data on your interaction with our website, including:

  • Clicks, scrolls, and internal links

  • Pages visited, searches, and timestamps

This information is shared with Squarespace, our website hosting and analytics provider, to help us understand site traffic and improve your experience.

Cookies and Tracking Technologies
This website uses cookies and similar technologies, which are small files placed on your device when you visit. These cookies are used to improve your experience by remembering preferences, enhancing site performance, and analyzing usage patterns.

We use the following types of cookies:

  • Necessary Cookies: These are required for the basic functionality of the website, such as security and page load efficiency.

  • Analytics and Performance Cookies: These help us analyze site traffic and activity, which we use to improve our website. These cookies are only activated once you acknowledge our cookie banner.

For more information on managing cookies, please visit the Squarespace cookie settings or your browser settings.

Personal Information for Purchases
When you purchase a product, we collect personal information necessary to fulfill your order, such as:

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details (e.g., shirt size, product quantities)

We share this information with Squarespace, our online store hosting provider, to process your order.

Payment Processing
Payments are processed through PayPal, Stripe, or other third-party payment processors. Your payment information is handled directly by these providers. We do not store sensitive payment details like credit card numbers. For more information on how your data is processed, refer to PayPal's Privacy Policy and Stripe’s Privacy Policy.

Customer Accounts
If you create a customer account on our website, we collect information such as your:

  • Billing and shipping address

  • Email address

  • Name and phone number

This data is shared with Squarespace to improve your checkout experience and enhance customer service.

Abandoned Cart Emails
If you abandon your shopping cart, we may send an automated email to remind you to complete your purchase. This will only occur if:

  • You enter your email address during checkout or are logged into your customer account.

  • You add an in-stock item to your cart.

  • You leave the website without completing the transaction.

You can unsubscribe from these emails at any time.

Marketing Emails
We may send you marketing emails about our products and promotions. You can unsubscribe from these emails by clicking the unsubscribe link at the bottom of any marketing email.

Account and Order Emails
We may email you with updates about your account or order, including:

  • Order confirmation

  • Shipping notifications

  • Password resets

These emails are transactional, and you cannot unsubscribe from them.

Third-Party Services
Our website includes buttons to share content on third-party platforms (e.g. Facebook, Instagram, and WhatsApp). If you use these buttons, these third-party services may collect data, such as your IP address, device information, and the content you share. Please review their privacy policies for more details.

Fonts
We use Google Fonts and Adobe Fonts to render site text. These third-party providers may collect data such as your IP address and device information to deliver the fonts and ensure proper display.

Your Rights
Depending on your location, you may have rights regarding your personal data, including:

  • The right to access, correct, or delete your personal data

  • The right to object to or restrict certain types of processing

  • The right to withdraw consent at any time, where applicable

To exercise these rights, please contact us at [insert contact email].

Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Security
We take reasonable precautions to protect your personal information. Our website is hosted by Squarespace, which uses secure servers and encryption technologies to safeguard your data. Payment processing is handled securely by third-party providers like PayPal and Stripe.

Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: katherine@cupsfull.co.uk